Everything You Need To Know About IVR System
Introduction IVR systems are a vital part of the call center, providing services to both the company and its customers. An IVR system is a computer-based system that answers calls by connecting them to the appropriate person. IVR systems typically process common customer service requests such as account status, bill payment, or technical support. The software for an IVR system is commonly available for purchase or download from third-party providers. What is the IVR System? IVR (Interactive...
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