Support Executive

Role & Responsibilities

• •  Responding to customer queries and issues via phone, email, chat, or remote software
  •   Diagnosing and resolving software problems using various tools and techniques
  •   Escalating complex or unresolved issues to the appropriate team or department
  •   Documenting and reporting software bugs, errors, feedback, and suggestions
  •  Providing software installation, configuration, training, and guidance to customers
  •  Collaborating with other software support executives, developers, engineers, and managers to ensure customer satisfaction and product quality
  •  Keeping up to date with the latest software features, updates, and best practices
  •  Developing and maintaining technical knowledge base, manuals, guides, and FAQs