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Support Executive

Role & Responsibilities

      •  Responding to customer queries and issues via phone, email, chat, or remote software
      •   Diagnosing and resolving software problems using various tools and techniques
      •   Escalating complex or unresolved issues to the appropriate team or department
      •   Documenting and reporting software bugs, errors, feedback, and suggestions
      •  Providing software installation, configuration, training, and guidance to customers
      •  Collaborating with other software support executives, developers, engineers, and managers to ensure customer satisfaction and product quality
      •  Keeping up to date with the latest software features, updates, and best practices
      •  Developing and maintaining technical knowledge base, manuals, guides, and FAQs


    • A bachelor's degree or equivalent in computer science, information technology, engineering, or a related field
    •   Experience in providing software support or customer service in a similar industry or domain
    • Proficiency in Database (SQL), Microsoft Office, etc.
    •   Excellent communication, interpersonal, and problem-solving skills
    •  Ability to work independently and as part of a team
    •  Ability to work under pressure and meet deadlines
    •   Attention to detail and quality orientation

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