1. Product Strategy & Roadmap
Define and execute product vision, roadmap, and KPIs for:
B2C OTA website & mobile platforms
B2B Agent/Distributor portals
Corporate Travel Management System (TMC)
Align product goals with business revenue, margin optimization, and scalability
Prioritize features based on business impact, user feedback, and technical feasibility
Drive automation to reduce manual operations and dependency
2. B2C Platform Responsibilities
Manage flight, hotel, holiday package, bus, visa & insurance Development modules
Improve conversion rate, booking flow, search speed, and UX
Own pricing logic, markups, offers, coupons, and dynamic packaging
Coordinate with UI/UX designers to ensure world-class user experience
Work on SEO-friendly architecture, landing pages, and CMS integrations
3. B2B Agent Platform Responsibilities
Design agent-friendly dashboards with:
Markups, credit limits, wallet system
Agent hierarchy (Distributor → Agent → Sub-Agent)
Booking reports, invoices, GST compliance
Integrate multiple suppliers/APIs (Hotels, Flights, DMCs, Aggregators)
Manage rate parity, supplier mapping, and inventory logic
Enable self-service tools for agents (vouchers, cancellations, amendments)
4. Corporate (TMC) Platform Responsibilities
Build & manage Corporate Travel Booking Tools (CTBT)
Implement:
Company-wise travel policies
Approval workflows
Cost centers & employee hierarchy
MIS & analytics dashboards
Travel Expense Management System
Integrate billing, invoicing, and credit cycles for corporates
Support SLA tracking and account-wise customization
5. Technology & System Management
Translate business requirements into BRDs, PRDs, user stories & acceptance criteria
Work closely with:
Business Managers
Business Analysis team
Backend developers
Frontend developers
QA & DevOps teams
Oversee API integrations (GDS, LCCs, hotel aggregators, payment gateways)
Ensure system performance, security, uptime & scalability
Manage staging → UAT → production releases
6. Data, Analytics & Reporting
Define product KPIs:
Conversion rate
Booking success ratio
API response time
Revenue per booking
Drive analytics for:
Funnel drop-offs
Supplier performance
Agent & corporate usage trends
Use insights to improve product & revenue outcomes
7. Stakeholder & Vendor Management
Act as the single point of contact between:
Business teams
Operations
Finance
Technology
Manage third-party tech vendors & API providers
Coordinate with marketing for campaigns, offers & landing pages
Support customer service teams with system enhancements
8. Compliance, Security & Best Practices
Ensure compliance with:
GST & invoicing rules
Data privacy & security norms
Maintain audit trails for bookings, payments, and cancellations
Drive documentation and SOP adherence
1. Educational Qualification
Bachelor’s degree in Computer Science, Information Technology, Engineering or a related discipline.
MBA / PGDM in Product Management, Technology, Business, or Travel Management is an added advantage.
2. Professional Experience
8-10 years of overall experience, with at least 5-8 years in Product Management / Product Ownership.
Mandatory experience in Online Travel, OTA, Travel Technology, TMC, Airline, Hotel, Hospitality, or Travel Marketplace.
Proven experience owning products from requirement discovery → product definition → development -UAT -launch - post-production enhancement.
Experience managing B2C, B2B, B2B2C and/or Corporate Travel platforms is preferred.
3. Travel Technology & Domain Knowledge
Strong understanding of OTA architecture and online booking ecosystems.
Hands-on understanding of travel booking flows across:
Flights
Hotels
Holidays / Packages
Activities / Experiences
Transfers / Transport
Bus / Rail, where applicable
Good understanding of GDS, NDC, airline APIs, hotel APIs, aggregators and supplier connectivity.
Knowledge of Amadeus, Sabre, Travelport/Galileo, TBO, Hotelbeds or similar platforms is an advantage.
Understanding of PNR, ticketing, fare rules, cancellations, refunds, amendments, reissues, ancillaries and supplier reconciliation for flight products.
Excellent communication with technical & non-technical stakeholders
Experience with Project management tools like:
JIRA / ClickUp / Asana/ Atlassian /GIT
Postman / Swagger
Google Analytics / Mixpanel
Exposure to:
Dynamic packaging
Rate shopping engines
4. Technical & API Skills
Strong understanding of REST APIs, JSON/XML, API authentication, request/response structures, webhooks and third-party integrations.
Ability to understand API documentation, data mapping, API workflows and integration dependencies.
Working knowledge of Postman, Swagger/OpenAPI and API testing.
Good understanding of microservices, databases, cloud architecture, caching and system integrations.
Basic understanding of SQL for data validation, troubleshooting and product analytics.
Ability to work closely with Engineering/Development teams on technical feasibility, architecture discussions and production issues.
Key Behavioural Competencies
Ownership mindset & execution-focused
Strong process orientation
Ability to handle pressure & multiple stakeholders
Business-first thinking with tech depth
Continuous improvement mindset