Sales Co ordinator

Role & Responsibilities

1. Sales Support & Coordination 

• Assist the sales team in preparing quotes, proposals, and sales documents. 

• Coordinate between internal departments (sales, accounts, logistics, and operations) to ensure smooth order processing. 

• Maintain communication with clients to confirm order details, delivery timelines, and payment updates. 

• Track and update sales leads, enquiries, and orders in CRM or Excel sheets. 

• Follow up with clients for quotations sent, pending orders, and payments. 

2. Documentation & Reporting 

• Prepare and maintain sales reports periodically. 

• Maintain records of quotations, purchase orders, invoices, Delivery Challan, Proof of Delivery of materials and client communications. 

3. Customer Communication 

• Serve as the point of contact for Partners and Dealers for sales-related queries and order updates. 

• Handle incoming calls, emails, and customer requests promptly and professionally. 

• Coordinate with service or technical teams for product demonstrations or issue resolution. 

4. Order & Inventory Coordination 

• Process orders accurately and ensure timely dispatch. 

• Coordinate with teams for dispatch tracking and delivery. 

• Check product availability, stock levels, and delivery schedules. 

• Ensure that customer deliveries are fulfilled as per commitments. 

5. Administrative & Team Support 

• Support sales team by maintaining database of customers, prospects, and channel partners. 

• Liaise with finance team for invoice generation and payment reconciliation. 

6. Performance Monitoring 

• Track sales targets, achievements, and pipeline progress. 

• Assist management in analysing sales data to identify trends and opportunities. 

• Monitor dealer & customer satisfaction and maintain post-sales feedback records.